Software/Hardware Technician (Field Service)
Full time
Sacramento - CA
Posted 7 months ago
Company Description
The Interblock brand is globally recognized for diamond-quality gaming solutions and technical support in more than 200 jurisdictions. Our exclusive collection of fully and semi-automated electronic gaming tables and video gaming solutions provide casinos, racinos, arcades and gambling halls with superior product performance and provide their guests with a one-of-a-kind and unforgettable gaming experience.
Description:
- Carry out activities related to installation, preparation, removal, conversion, service, maintenance, and upgrading of gaming systems and equipment in the field
- Set up game options and tests including assurance hardware, firmware and system interfaces, to include confirmation that all are accurate and functional
- Schedule and perform activities in assigned territory.
- Set the product per preset game/product specified settings
- Respond to customer issues, reaching out to senior technician when needed
- Document repair, preventive maintenance, machine prep, standard power analysis and pre-site work
- Identify and coordinate ordering of parts when needed
- Follow documentation, policies and procedures and perform tasks with supervision
- Document services and installations by keeping accurate records
- Troubleshoot while tracking and reporting issues to management
- Educate customers on basic game functionality
- Maintain a positive image of Interblock USA LC with co-workers and Interblock’s customers
- Adapt to various jurisdictions and interface with compliance officers
- Perform other duties assigned by management team
Requirements:
- High School Diploma or equivalent
- Valid driver’s license with clean DMV driving record
- Able to pass thorough background check for casino gaming licensing in which we operate
- Frequent Travel-This job requires travel in an assigned territory
- Strong communication skills
- Ability to lift up to 50 lbs or more
- Able to work a flexible schedule as needed
APPLICATION
To apply please click here: Apply now
Job Features
Job Category | Field Service |