Software/Hardware Technician (Field Service)

Full time
Gary - IN
Posted 5 months ago

Company Description

The Interblock brand is globally recognized for diamond-quality gaming solutions and technical support in more than 200 jurisdictions. Our exclusive collection of fully and semi-automated electronic gaming tables and video gaming solutions provide casinos, racinos, arcades and gambling halls with superior product performance and provide their guests with a one-of-a-kind and unforgettable gaming experience.

Description:

  • Carry out activities related to installation, preparation, removal, conversion, service, maintenance, and upgrading of gaming systems and equipment in the field
  • Set up game options and tests including assurance hardware, firmware and system interfaces, to include confirmation that all are accurate and functional
  • Schedule and perform activities in assigned territory.
  • Set the product per preset game/product specified settings
  • Respond to customer issues, reaching out to senior technician when needed
  • Document repair, preventive maintenance, machine prep, standard power analysis and pre-site work
  • Identify and coordinate ordering of parts when needed
  • Follow documentation, policies and procedures and perform tasks with supervision
  • Document services and installations by keeping accurate records
  • Troubleshoot while tracking and reporting issues to management
  • Educate customers on basic game functionality
  • Maintain a positive image of Interblock USA LC with co-workers and Interblock’s customers
  • Adapt to various jurisdictions and interface with compliance officers
  • Perform other duties assigned by management team

Requirements:

  • High School Diploma or equivalent
  • Valid driver’s license with clean DMV driving record
  • Able to pass thorough background check for casino gaming licensing in which we operate
  • Frequent Travel-This job requires travel in an assigned territory
  • Strong communication skills
  • Ability to lift up to 50 lbs or more
  • Able to work a flexible schedule as needed

APPLICATION
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Job Features

Job CategoryField Service

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